Shipping & Delivery Info

Shipping Charges
We’ll deliver anywhere in New Zealand for free, on orders of $200 or more.

For all orders under $200 a Flat Rate of $5.99 will be charged 

A Note on Rural Delivery: 
If you know your address is a Rural Delivery, please select this from the Delivery Zone dropdown box when in the Checkout. If this is not correctly selected by the customer, the rural delivery charge will be manually applied by our processing team.

Expected Delivery Time 2-5 Working Days
We do our best to deliver as quickly as possible. For items that are currently in stock this is usually well within our 3-5 working day guideline. But this timeframe is a guide only, from time to time there may be delays relating to stock availability, heavy demand such as public holidays or incomplete/erroneous address details provided in the Checkout, etc.

We will contact you as soon as is reasonably possible if we become aware of any issue affecting your order, and will do our very best to work through the issue to your satisfaction, whether that be amending, cancelling or refunding the order.

Physical Delivery Address Required (No PO Boxes)
We use a courier service for all deliveries. The couriers cannot deliver to a PO Box address, so please be sure to provide a physical delivery address in the Checkout to avoid delays.  

No Deliveries on Weekends
Unfortunately at present we are unable to offer a weekend delivery service. And all website orders received over the course of a weekend (or public holiday) will be attended to as soon as possible on the next working day.